Shipping Policy

Olora Official

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking details as soon as your order ships.

Shipping Times

Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders — see promotions at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date at support@oloraofficial.com and we'll make it right.

Incorrect Addresses

Please double-check your shipping address at checkout. We're unable to reroute packages once they've shipped, and reshipment costs for incorrect addresses are the customer's responsibility.

Questions? Reach out anytime at support@oloraofficial.com — we're happy to help.